Patients Charter

We Will:

• See patients who require urgent appointments on the same day.
• Provide appointments with your own doctor, where possible
• Be open, with restricted hours, at weekends. Details will be available on the recorded telephone message
• Operate a practice Complaints Procedure
• Always endeavour to treat you with courtesy and consideration

We would like you to:

• Normally request home visits by 11:00
• Remember that night visit requests, between the hours of midnight and 7am, should be for serious medical emergencies only.
• Inform us if you change address or telephone number etc.
• Make constructive suggestions for improving the service we provide.
• Always endeavour to treat us with courtesy and consideration.